**Dealing with Difficult Behaviours in the Workplace - Adelaide**

**Dealing with Difficult Behaviours in the Workplace - Adelaide**

You know that person in your office who seems to drain the energy from every meeting? The one who constantly pushes back on every initiative, shows up late with excuses, or creates drama wherever they go? If you're nodding your head right now, you're definitely not alone. Most of us have dealt with challenging colleagues, and let's be honest - sometimes we've been that difficult person ourselves without even realizing it.

The thing is, difficult behaviours don't just disappear on their own. They fester, spread negativity through teams, and can turn even the most positive workplace into a stress zone. I've seen managers lose sleep over one problematic team member, and I've watched entire departments become dysfunctional because nobody knew how to address the elephant in the room.

But here's what I've learned after years of helping teams work through these challenges: most difficult behaviours stem from unmet needs, miscommunication, or stress that people simply don't know how to handle productively. The good news? With the right approach, you can learn to navigate these situations confidently and even help transform those challenging interactions into opportunities for better team dynamics.

This isn't about becoming a therapist or fixing people - that's not your job. It's about developing practical skills to protect your own wellbeing, maintain professional boundaries, and create an environment where everyone can do their best work. You'll learn to recognize the early warning signs of escalating situations, understand what triggers different personality types, and master specific conversation techniques that actually work.

We'll cover real scenarios you face every day: the colleague who takes credit for your work, the team member who constantly complains but never offers solutions, the person who gets defensive the moment you provide feedback, and yes, even how to manage up when your boss is the difficult one. You'll walk away with scripts you can actually use, not theoretical models that sound good on paper but fall apart in practice.

**What You'll Learn**

You'll discover how to identify the root causes behind challenging behaviours rather than just reacting to the symptoms. We'll teach you active listening techniques that help defuse tension and make people feel heard, even when you disagree with them. You'll master the art of setting clear boundaries without coming across as confrontational, and learn how to document incidents properly so you're protected if things escalate.

We'll also dive into your own triggers and communication style, because sometimes the way we respond actually makes difficult situations worse. You'll learn to stay calm under pressure, choose your battles wisely, and know when it's time to involve HR or senior management. Plus, we'll cover how to have those awkward conversations that everyone avoids but really need to happen.

**The Bottom Line**

After this training, you'll feel confident handling workplace conflicts instead of dreading them. You won't waste mental energy worrying about difficult colleagues because you'll have a toolkit of strategies that actually work. Your stress levels will drop, your productivity will increase, and you might even find yourself becoming the person others come to for advice on handling tricky workplace situations. Most importantly, you'll help create a more positive work environment for everyone - including yourself.